1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the HomeOps Electric website, services, scheduling tools, customer communication channels, and related communications. By using our website, requesting service, submitting a form, calling us, texting us, scheduling an appointment, or otherwise communicating with HomeOps Electric, you agree to these Terms.

If you do not agree to these Terms, please do not use our website, submit service requests, or enroll in any communication program.

2. About HomeOps Electric

HomeOps Electric provides residential and commercial electrical services in Suffolk County and nearby Long Island communities. Our services may include electrical repairs, electrical panel work, EV charger installation, generator-related electrical work, lighting, wiring, inspections, troubleshooting, and other electrical services.

3. Service Requests, Estimates, and Scheduling

You may request service through our website, by phone, by text message, by email, through online forms, or through other customer communication tools we make available. Submitting a request does not guarantee appointment availability, pricing, or that a specific service can be performed.

Estimates, recommendations, timelines, and availability may depend on the information you provide, site conditions, access to the property, applicable codes, equipment availability, and the results of any inspection or diagnosis performed by our team.

4. Customer Responsibilities

When requesting service or communicating with HomeOps Electric, you agree to provide accurate and complete information. You are responsible for ensuring that someone authorized to approve work is available when needed and that our team has safe and reasonable access to the work area.

You agree not to misuse our website, submit false information, interfere with our systems, or use our communication channels for unlawful, abusive, or harmful purposes.

5. SMS/Text Messaging Program Terms

By providing your mobile phone number and opting in to receive text messages from HomeOps Electric, you agree to receive text messages from us at the phone number you provided. Consent to receive text messages is not a condition of purchase.

6. Message Frequency

Message frequency may vary depending on your relationship with HomeOps Electric, your service request, scheduled appointments, project activity, and whether you reply to or initiate conversations with us. You may receive messages as needed for scheduling, service coordination, updates, support, reminders, and follow-up communications.

Message frequency may vary. For example, you may receive several messages around the time of an appointment, service visit, estimate, invoice, or customer support request.

7. Message and Data Rates

Message and data rates may apply. Your mobile carrier may charge you for sending or receiving text messages, depending on your mobile plan. HomeOps Electric is not responsible for any messaging, data, or carrier charges.

8. Opt-Out Instructions

After you reply STOP, we may send a one-time confirmation message to confirm that you have been unsubscribed. After that, you should no longer receive SMS/text messages from that messaging program unless you opt in again.

If you have multiple active communication threads or programs with us, replying STOP may apply to the specific messaging program or phone number from which the message was sent. You may also contact us directly to request that we stop sending SMS/text messages to your number.

9. Help Instructions and Customer Support

For help by text message, reply HELP to any message we send you.

You may also contact HomeOps Electric using the following support information:

• Phone: (631) 509-2000
• Email: [email protected]
• Website: https://callhomeops.com/contact-us/
• Mailing Address: 640 Building D Belle Terre Road, Port Jefferson, NY 11777

10. Carrier Disclosures

Wireless carriers are not liable for delayed or undelivered messages. Message delivery may depend on your mobile carrier, network availability, device settings, and other conditions outside of our control.

SMS/MMS messaging may not be available through all carriers or in all areas. HomeOps Electric does not guarantee that all messages will be delivered.

11. Privacy and Mobile Information

Your privacy is important to us. For more information about how we collect, use, disclose, and protect information, please review our Privacy Policy: https://callhomeops.com/privacy-policy/.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with service providers that help us deliver text messages, operate communication systems, provide customer support, manage scheduling, or comply with legal obligations. These providers are only permitted to use the information as needed to provide services on our behalf or as required by law.

12. Payments, Invoices, and Billing Communications

HomeOps Electric may communicate with customers regarding estimates, approvals, invoices, payment reminders, receipts, and account-related matters. Payment terms, due dates, deposits, and accepted payment methods may vary by service, estimate, invoice, or agreement.

If you receive a billing-related message and believe it was sent in error, please contact us using the support information listed above.

13. Promotions and Informational Messages

Where permitted, HomeOps Electric may send limited promotional or informational messages related to our electrical services, seasonal reminders, maintenance recommendations, service availability, or customer follow-up. You may opt out of SMS/text messages at any time by replying STOP.

14. Intellectual Property

The content on our website, including text, graphics, logos, page designs, images, service descriptions, and other materials, is owned by or licensed to HomeOps Electric and may not be copied, reproduced, distributed, or used without permission, except as allowed by law.

15. Third-Party Links and Tools

Our website or communications may include links to third-party websites, scheduling tools, payment processors, review platforms, maps, social media platforms, or other services. We are not responsible for the content, privacy practices, terms, or security of third-party websites or services.

16. No Guarantee of Results

Electrical recommendations, estimates, and service outcomes may depend on site conditions, electrical system condition, code requirements, equipment availability, manufacturer specifications, and other factors. Nothing on our website or in our communications guarantees a specific outcome, timeline, price, or result unless provided in a written agreement or approved estimate.

17. Limitation of Liability

To the fullest extent permitted by law, HomeOps Electric is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, communication programs, or services. Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website, services, or communication programs after updated Terms are posted means you accept the updated Terms.

19. Contact Us

If you have questions about these Terms of Service, our SMS/text messaging program, or your communication preferences, please contact us:

• Phone: (631) 509-2000
• Email: [email protected]
• Website: https://callhomeops.com/contact-us/
• Mailing Address: 640 Building D Belle Terre Road, Port Jefferson, NY 11777